Field Service

A Smarter Way for Technicians in the Field to Work

 

X2 was Purpose Built for Today's Field Service Technician 

Field Service organizations are facing greater customer demands than ever before. Faster response times, better first-time fix rates and an improved overall customer experience are just the beginning. With ThirdEye's X2 MR Glasses, service organizations can see immediate results - including faster on-boarding times to improved KPIs in the field. 

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Efficient Onboarding 

New technicians can get up to speed and in the field faster when equipped with ThirdEye's X2 MR Glasses. Organizations can supplement class training with actual on-the-job training and help new + less experienced techs solve mission critical problems faster than ever before. Thus resulting in improved ROI, first time fix rates, and a better customer experience. 

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Improved Collaboration

Out of the box ThirdEye's X2 MR glasses were engineered for remote collaboration and assistance. Each pair of X2 MR glasses comes with a robust see-what-I-see platform that allows remote field techs to collaborate with subject matter experts in real-time, anywhere in the world. Techs can stream what they are seeing, receive live feedback, and instructions all while working hands-free.

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Improved Workflows

Equipped with ThirdEye's X2 MR Glasses field techs can follow predetermined simplified workflows for complex tasks, conduct routine product maintenance,  reference mission critical documents, visual references and checklists. While remaining hands-free, technicians can simultaneously document procedures and processes on the job and close out work orders before returning to the home office.

Compliance & Security

If you are worried about security ThirdEye's proprietary MDM has your organization and your technicians covered. With our Mobile Device Management platform we can safeguard your devices and data at every level. One-touch device enrollment is a reality out of the box allowing your organization a seamless AR/MR evaluation and deployment. 

RemoteEye Platform 

ThirdEye is helping organizations improve communications and streamline operations through a remote teleconferencing platform enabled by mixed reality. Experience increased team cohesion with the ability to connect with remotely located SME's in real-time that can leverage on-screen annotations for clearer instructions. Organizations are also benefitting financially from RemoteEye by reducing costs associated with employee traveling.

End-to-End Solution

Field service technicians work in many diverse environments and on many different types of equipment. ThirdEye offers field organizations a complete solution out of the box to assist with on-boarding new technicians. Experienced techs working in the field will benefit from viewing schematics, diagrams, and instructions while improving first time fix rates, decreasing error rates, and doing more quality jobs in a day. 

X2 - Purpose Built for Today's Field Service Worker

From in-home service and repairs to large industrial equipment the X2 MR Glasses improve productivity, efficiency, safety, and ROI. Technicians now have hands-free access to mission critical data including instructions, diagrams, schematics, data visualizations, workflows and more. 

Get Ready to Generate the Future of Field Service

Equipped with the X2s field service technicians can communicate remotely with supervisors, receive instructions, diagnose technical problems and provide better support during every service call more efficiently and completely hands-free.  

Expert guidance, work instruction IoT visualization + simplified workflows are just the beginning. 

 

Ready to learn more?

If you would like to learn more about how ThirdEye’s X2 MR Glasses and RemoteEye Platform will transform your field organization into a connected workforce, fill out the form below to run a risk-free evaluation in the field with your team. 

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