Field service organizations are facing greater customer demands than ever before. Faster response times, better first-time fix rates, and an improved overall customer experience are just the beginning. With ThirdEye's X Series MR Glasses, service organizations can see immediate results - including faster on-boarding times to improved KPIs in the field.
New technicians can get up to speed and in the field faster when equipped with ThirdEye's X Series MR Glasses. Organizations can supplement class training with actual on-the-job training and help new + less experienced techs solve mission critical problems faster than ever before. Thus resulting in improved ROI, first time fix rates, and a better customer experience.
Out of the box, ThirdEye's X Series MR glasses were engineered for remote collaboration and assistance. Each headset comes with a robust see-what-I-see platform that allows remote field techs to collaborate with subject matter experts in real-time, anywhere in the world. Techs can stream what they are seeing, receive live feedback, and instructions all while working hands-free.
Equipped with ThirdEye's X Series MR Glasses, field technicians can follow predetermined simplified workflows for complex tasks, conduct routine product maintenance, reference mission critical documents, and reference checklists. While remaining hands-free, technicians can simultaneously document procedures and processes on the job and close out work orders before returning to the home office.
If you are worried about security ThirdEye's proprietary MDM has your organization and your technicians covered. With our Mobile Device Management platform we can safeguard your devices and data at every level. One-touch device enrollment is a reality out of the box allowing your organization a seamless AR/MR evaluation and deployment.
ThirdEye is helping organizations improve communications and streamline operations through a remote teleconferencing platform enabled by augmented reality. Experience increased team cohesion with the ability to connect with remotely located SME's in real-time that can leverage on-screen annotations for clearer instructions. Organizations are also benefitting financially from RemoteEye by reducing costs associated with employee traveling.
Field service technicians work in many diverse environments and on many different types of equipment. ThirdEye offers field organizations a complete solution to assist with on-boarding new technicians. Experienced techs working in the field will benefit from viewing schematics, diagrams, and instructions while improving first time fix rates, decreasing error rates, and doing more quality jobs in the span of a day.
From in-home service and repairs to large industrial equipment, the X Series MR Glasses improve productivity, efficiency, safety, and ROI. Technicians now have hands-free access to mission-critical data including instructions, diagrams, schematics, data visualizations, workflows, and more.
Equipped with augmented reality platforms, field service technicians can communicate remotely with supervisors, receive instructions, diagnose technical problems and provide better support during every service call more efficiently and completely hands-free.
Expert guidance, work instruction IoT visualization, and simplified workflows are just the beginning.
If you would like to learn more about how ThirdEye’s X Series MR Glasses and RemoteEye Platform will transform your field service organization into a connected workforce, fill out the form below to run a risk-free evaluation in the field with your team.